Support - Gen 2 Air

After you edit a sleep record in the RingConn App, the system will sync the updated sleep data to Apple Health. If you notice that the sleep data in Apple Health is inaccurate, you can correct it by following these steps:

The updated sleep data will be automatically synced to Apple Health.

If the issue persists after making these changes, please feel free to contact us, and we will assist you with further troubleshooting.

To sync data from the RingConn App to Apple Health, please follow the steps below:

RingConn currently uses a scheduled data synchronization mechanism, and the sync timing may vary by data type:

As a result, some data may appear with a short delay in Apple Health. This is normal behavior.

To measure heart rate manually: Open the App, go to the "Insights" page, click the "Vital Signs" tab, scroll down to the "Heart Rate" module, and click the "Measure" button on the right. During measurement, the ring's two green lights will flash simultaneously for 30-60 seconds. Please avoid moving. To ensure accuracy:

You can enable high heart rate alerts by following these steps:

Tip: For best results, keep the app running in the background, enable notification permissions for the RingConn app, and ensure Bluetooth is connected.If you have any questions or need assistance, please feel free to contact us—we're here to help.

Remove connection with your Ring:

If you need to re-pair the Bluetooth connection, please try the following steps:

1. Check the ring status: Make sure the ring has enough battery and is not in Flight Mode. Place it in the charging case first—if the blue light turns on, it is charging normally. Charge it for a few minutes before proceeding.

2. Remove old pairing records: On your phone, go to Settings → Bluetooth, find the device named "RingConn-xxx", and delete it.

3. Reconnect in the app: Fully close and reopen the RingConn App to allow it to automatically search for and connect to your ring. Some phones may take longer—please keep the app open on the screen and avoid switching to other apps during this time.

4. Restart the ring: If the above steps do not work, place the ring into the charging case and remove it quickly. Repeat this 5 times within 10 seconds. If the blue light flashes, the restart is successful.

If the issue still cannot be resolved, please provide two videos:

Please email the videos along with a brief description of the issue to . We will do our best to help you troubleshoot. Thank you for your patience and support!

Go to the "Insights" page in the app, scroll down, and tap "Edit" to enable or disable this feature.

You can end Baby Prep by following this path: "Insights" > "Baby Prep Management" > Tap ". . ." in the top right corner > "End Baby Prep".

You can record or edit your menstrual cycle in either of the following ways:

Method 1: In the "Insights" section, tap to enter "Period Forecasts". Tap the center of the circular chart showing the cycle day, then enter the calendar and tap "Edit period".

Method 2: In the "Insights" section, tap to enter "Period Forecasts". Tap the calendar icon next to the date at the top, then enter the calendar and tap "Edit period".

This will update the actual start and end dates of your period.

You can turn off the "Period Forecasts" feature in the Function Management card. Open the app, go to "Me" > "App Settings", then under the "Function Management" tab, toggle off "Period Forecasts".

Once turned off, the system will stop predicting your menstrual cycles. To re-enable it, you'll need to provide the start date of your most recent period so a new prediction cycle can be generated.

If you have not used the women's health features before, you can activate the pregnancy preparation feature by following these steps:

"Insights" > Enable "Women's Health Management" > Read the Privacy Policy > Select "Trying to conceive" > Complete the questionnaire to activate the Baby Prep Management function.

If you are already using the Period Forecasts feature within Women's Health Management, you can enable the Baby Prep Management function by following these steps:

"Insights" > "Period Forecasts" > Tap ". . ." in the top right corner > Tap "⇄" to switch to Baby Prep Mode

⚡Ring: about 90 minutes for a full charge.

⚡Charging case: about 120 minutes for a full charge.

Tip: A short charge while showering or resting helps keep your ring powered throughout the day.

Battery Life per Charge: Up to 10 days.

Charging Dock: Comes with a charging dock that needs to be connected to power to charge the ring. The dock itself does not store extra battery life.