How long does RingConn provide warranty service for?
All original components of the new Product are covered by a one-year standard warranty upon purchase and seven-days replacement. Claims under this warranty must be made directly to RingConn, and proof of purchase is required. The warranty applies to original owners and is transferable to further owners. RingConn will repair, replace or refund if the damage is caused by a defect in our workmanship.

The warranty does not cover the following:

• An improper or negligent use, operation, or transformation.
• Maintenance contrary to the maintenance instructions of the product (e.g., lack of care).
• Normal wear and tear.
• All rechargeable batteries are consumables with a limited lifespan, so their capacity and performance will gradually decline over time. Therefore, battery replacement is not included in our standard warranty policy.
• Damages or defects due to accidents.

What is RingConn's Return Policy?
Please note that our policy does not support returns or exchanges without valid reasons within 7 days. You can request a return and/or refund within 7 calendar days if you have valid reason for returning the product you purchase from www.ringconnsg.com. The valid reasons include:

• The product has defects or damage upon delivery.
• The delivered product is in a different color/size from your chosen color/size.
• The delivered product significantly differs from the description provided when you placed the order.

To benefit from our return policy, please ensure that:

• The returned product must be in its original condition as received, with the original packaging and seal intact.
• Products that have been opened, unsealed, or used are not eligible for return, exchange, or refund.
• If you find any defects, damages, or discrepancies with the description in your return request, you can provide product photos to support your claim.
  
  What Should I Do if My Package Shows Delivered but Has Not Been Received?
  Packages may be delivered to your front door or signed for by your neighbors. We suggest checking with your neighbors first. Alternatively, you can check with the courier company using your tracking number. If possible, please check and provide us with any supporting photos or other documents you may have, as this may help us solve the issue.
  
  If you have any questions, please feel free to contact us