Support - Gen 3

The sizing of the RingConn Gen 3 Smat Ring differs from Gen 2, Gen 2 Air, and Gen 1. It is recommended to use the Gen 3 sizing kit to determine the correct size.

Compared to smartwatches, the RingConn Gen 3 Smart Ring offers advantages in comfort, battery life, and multi-parameter health tracking, specifically:

1. More Continuous Blood Pressure Trend Insights

Unlike some watches that only support spot measurements, the RingConn Gen 3 smart ring provides continuous blood pressure trend tracking at rest, helping identify changes in blood pressure and supporting daily health management.

2. Longer Battery Life

The Gen 3 offers up to 14 days of battery life, and up to 150+ days with the charging case—so you can wear it for extended periods without worrying about charging.

3. More Comfortable Wearing Experience

Weighing approximately 2.5–3.5 grams, it is lighter than a smartwatch, suitable for all-day wear, and especially comfortable and barely noticeable while sleeping.

4. More Comprehensive Health Monitoring

Supports multi-dimensional health tracking including blood pressure trends, sleep, sleep apnea monitoring, heart rate, blood oxygen, activity, stress, and women's health, meeting a wide range of health management needs.

These three rings are designed to meet different health management needs with distinct feature sets. The main differences are as follows:

1. Gen 3 (Advanced – Vascular Health Management)

It adds blood pressure trend tracking and vibration alerts. It supports more comprehensive health monitoring, including sleep apnea risk monitoring, heart rate, blood oxygen, exercise, stress, and women's health management. It features an aerospace-grade titanium outer ring with a brushed finish for a more premium look and feel. Weighing approximately 2.5–3.5g, the ring battery life is up to 14 days, with a total battery life of over 150 days when used with the charging case.

2. Gen 2 (Flagship – Sleep-focused health management)

Focused on sleep apnea risk monitoring, it supports sleep, stress, heart rate, exercise, blood oxygen, and women's health management. It does not support blood pressure trend tracking or vibration alerts. It also features an aerospace-grade titanium outer ring, weighs approximately 2–3g, and offers up to 12 days of battery life for the ring itself, with a total battery life of over 150 days with the charging case.

3. Gen 2 Air (Entry-level – Daily health tracking)

This model provides essential health tracking for daily use and offers a more affordable option. It does not support sleep apnea monitoring, blood pressure trend tracking, or vibration alerts. The outer ring is made of stainless steel, weighs approximately 2.5–4g, and the battery life of the ring is up to 10 days. It uses a charging dock (charging only, does not extend battery life).

Gen 3 features Blood Pressure Trends, which helps assess your vascular load and provides trend insights. It offers two modes:

1. Automatic Assessment

Gen 3 can automatically assess your vascular load while you sleep or when your hand remains still. To enable it: Go to Discover > enter the Blood Pressure Trends page > tap the "…" in the top right corner > select Auto Check.

2. Manual Assessment

Gen 3 also allows you to check your current vascular load at any time. Go to Discover > enter the Blood Pressure Trends page > tap the Check Again button at the bottom of the screen and follow the on-screen instructions.

Note:

Before using Blood Pressure Trends for the first time, you need to calibrate the ring with a blood pressure monitor. Calibration steps:

1. Measure your blood pressure using a RingConn or other monitor, then enter the data.

2. Use the ring to collect data.

3. For initial calibration, it is recommended to measure once in the morning, afternoon, and evening. After that, recalibrate every 28 days to maintain accuracy.

The RingConn Gen 3 Smart Ring includes a vibration feature. You can enable or disable it via: "Me" > "App Settings" > "Notification Settings" > "Vibration".

In the RingConn App, go to "Me" > "App Settings" > "Notification Settings" > "Vibration" to enable or disable vibration for different scenarios, such as battery reminder, sedentary reminder, and health alerts.

Remove connection with your Ring:

1. Click the "Me" page.

2. Click the "Ring Settings."

3. Click "Remove Connected Device."

4. Click the "Confirm" button to finish removing the connection.

5. After removing the connection, please delete it under the Bluetooth menu of your phone.

If you need to re-pair the Bluetooth connection, please try the following steps:

1.Check the ring status: Make sure the ring has enough battery and is not in Flight Mode. Place it in the charging case first—if the blue light turns on, it is charging normally. Charge it for a few minutes before proceeding.

2.Remove old pairing records: On your phone, go to Settings → Bluetooth, find the device named "RingConn-xxx", and delete it.

3.Reconnect in the app: Fully close and reopen the RingConn App to allow it to automatically search for and connect to your ring. Some phones may take longer—please keep the app open on the screen and avoid switching to other apps during this time.

4.Restart the ring: Place the RingConn Gen 3 Smart Ring into the charging case, then press and hold the reset button on the bottom of the case for 3 seconds. If the blue indicator light flashes, the restart is successful. If the light does not turn on, the restart has failed—please check whether the charging case has sufficient battery.

If the issue still cannot be resolved, please provide two videos:

1. A video showing the ring reset process.

2. A video showing how the ring is worn on the finger pad (about 1 minute).

Please email the videos along with a brief description of the issue to . We will do our best to help you troubleshoot. Thank you for your patience and support!

Before enabling Long Storage Mode, ensure the ring battery level is above 50%. Path: "Me" > "Ring Settings" > "Long Storage Mode". It is recommended to place the ring in the charging case before enabling this mode. In this case, both the ring and the charging case will enter Long Storage Mode; if not, only the ring will enter this mode.

You can turn off Long Storage Mode by following these steps:

1. Place the ring into the charging case or charging dock and connect it to a Type-C power source.

2. Once the ring is powered on, the blue indicator light will turn on.

3. Then turn off Long Storage Mode via: "Me" > "Ring Settings" > "Long Storage Mode".

If the indicator light does not turn on, please ensure the device is powered and try removing and reinserting the ring.

1. Wear and Safety

Finger size may change over time or due to temperature changes. If you have difficulty removing the ring, you can lubricate it with cold water or soapy water, or raise your hand above heart level and try again. If you still cannot remove it, please seek medical attention promptly.

2. Appearance Protection

It is recommended to remove the ring during strength training or when it may come into contact with hard objects to avoid wear or scratches.

3. Cleaning and Maintenance

The ring can be cleaned with water and mild soap, and wiped with a soft cloth. Do not use an ultrasonic cleaner or alcohol to clean the ring.

4. Waterproof Instructions

The ring is water-resistant for daily use (IP68/10ATM) and can be worn while bathing or swimming. However, avoid using it in high-temperature and high-humidity environments such as hot springs and saunas.

5. Battery Maintenance

When not in use for an extended period, place the ring in a powered charging case and enable Long Storage Mode in the App (path: "Me" > "Ring Settings" > "Long Storage Mode"). It is recommended to charge both the ring and the charging case at least once every 15 days.

6. Data Synchronization

The ring can store up to approximately 10 days of data. It is recommended to open the App daily to sync data and avoid losing records.

To sync data from the RingConn App to Apple Health, please follow the steps below:

1. Open the RingConn App and go to "Me" > "App Settings" > "Data Management" > "Connect to Apple Health", then tap Allow Apple Health Access.

2. Open the Apple Health app, tap your profile icon in the top right corner, select "Apps" under "Privacy", and find "RingConn".

3. Choose the data you want to allow "RingConn" to write. Once enabled, data from the RingConn Health app will automatically sync to Apple Health.

The RingConn Gen 3 Smart Ring supports up to 10 days of offline data storage.

RingConn currently uses a scheduled data synchronization mechanism, and the sync timing may vary by data type:

As a result, some data may appear with a short delay in Apple Health. This is normal behavior.

The RingConn Gen 3 Smart Ring supports magnetic charging and takes about 90 minutes to fully charge.

It takes approximately 120 minutes to fully charge the RingConn Gen 3 Charging Case (0%–100%).